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Update Billing Info

You can update your HoloNet account's billing information via any one of the following methods:

• Via the Holonet website
• Dial-Up terminal access/telnet
• Authenticated request via fax or postal mail

Via the HoloNet Website

1. Go to the Account Administration page and log in.
2. At the "Administrate Holonet Account" page, enter your account name and password, then click the "Administrate" button.
3. You will arrive at a page titled "Holonet Member Administration-Table of Contents", click on the link called "Modify Billing Information".
4. Select part of the billing information you wish to update.
5. Make the appropriate changes, then click on the "Modify" button.

Note:

If you are only updating the expiration date on your credit card, do NOT input the credit card number again.

Once you have clicked the "Modify" button, look for a success or failure prompt. If you see a success prompt, the information was saved and your account updated. If you see a failure prompt, please input the information again. If you continue to experience problems, please contact HoloNet Support.

Dial-Up Terminal Access/Telnet

In order to update your billing information on-line, you must first log in to HoloNet using a terminal emulation program, or via telnet, and at HoloNet's Main Menu select:

1. [B] Billing Status
2. <C> Change Credit Card (or Deposit Billing) Information

Authenticated Fax or Mail Request

Use the Update Billing Information - Fax/Mail Form to update your billing information via fax or mail.

Instructions:

• Print the form using the "Print" button on your browser or copy the form into your word processor and print it on company letterhead.
• Complete and sign the form (MUST be signed by either the account Administrative Contact, Billing Contact or a Company Officer).
• Fax the form to HoloNet Billing Department: (707) 422-5857 or mail it to:

            Accounts Receivable
            1500 Oliver Road, Suite K-318
            Fairfield, CA 94534-3473 / U.S.A.
  

E-mail notification of completion will be sent to your HoloNet account mailbox.